About us
How Ten10 started. What we take pride in.
And why that should matter to you.
Ten10 is a proud ‘small-big’ commercial painting company. We provide the systems, expertise and experience of a large operation while delivering service with attention to detail and individual responsibility of a small one.
Project Delivery Leader
While Ten10 is a relatively new company the experience behind the brand is considerable. Working together since 2003, Ben and Richard Waite built the National Group brand to where it was well-recognised and reputable New Zealand commercial painting company.
Building a process-focused, values-driven mindset at National was a big priority for Ben. His work in operations predominantly focusing on establishing the important accreditation systems and installing a friendly, supportive and inclusive culture.
Now, with a need for localised and specialised painting work in Auckland and the upper North Island, Ben and his tight-knit team have stepped forward with a dedicated operation purpose-built for the northern market.
Allowing the new brand to focus specific skillsets on key geographic areas provides greater responsiveness and ownership from a local team. It also provides this team with much-needed time with their families as there’s no excessive time spent on the road at projects around the country. This best-of-both-worlds style is at the heart of Ten10.
“Our approach has always been small company service, big company systems,” says Ben. “It means our clients get attentive, needs-met service.”
As a small company the personal reputations of our team are at stake on every job we do. Our company culture celebrates work ethic and standards excellence.
For Ben the unrelenting focus on standards is part professional pride, part pragmatic operations experience and part simple common sense.
“The standards we set and maintain are those we’re judged by,” he says. “Many of our competitors seem content with a 70% effort, their ‘close enough is good enough’ approach allowing them to churn and burn jobs.”
“I just can’t stand that. You should always be proud of the work you’ve put in.”
In our highly focused processes, our standards (and, yes, our name), it could be said we’re a ‘paint by numbers’ company. However, we certainly don’t employ ‘paint by numbers’ people. Everyone uses their initiative working as Ten10 champions. Everyone understands the value they bring – and the responsibility they have.
“We plan to deliver a ten out of ten performance, which means I always have to be the best version of myself in every task I take on,” Technical Operations Lead Aaron Walker says. “Our standards are high, but the results are worth it.”
There’s a lot that goes into things behind the scenes ensuring this peace of mind, with scoping if the work is the ‘right fit’ for our expertise and capability an initial priority.
“We like to say that if we can’t make it (the work) a ten, then we won’t even start it,” says Aaron.
Ben agrees, stating that the ambition is always for “quality over quantity”. “We don’t want to take over the world. For me and the team, we just want to do a bloody good job, day in, day out.”
“Our approach has always been small company service, big company systems.”
Meet the team
Ben Waite
Director of Operations
The one thing I always have to get right is meeting client expectations. We need to do the job right first time without incidents. The wider industry seems ok with 70% success. Not us!
What makes your team special?
We’ve got that perfect blend of the right people and right systems. They are highly trained and accountable for their outcomes.
What do I love doing in my time off?
Cycling.
Nicky Williams
Operations Team Lead
The best part of any project is the journey and the people! For me, the most exciting part of any project is the collaboration and knowledge-sharing with everyone working towards a goal.
Ten10 is different from other companies because of the culture. The need to ensure the team knows their safety and wellbeing is a top priority for Ten10, gives individuals the confidence to know they are always supported.
What do you love doing in your time off?
Spending time with my partner and daughter, going to F45 Swanson and heading down to Whitianga to see my family.
Aaron Walker
Project Delivery Leader
The best part of any project is seeing your vision and plan come to fruition.
The one thing I always want to get right is to hold to my values.
How do you think Ten10 is different from other companies?
The awareness of what to do in order to build healthy and thriving culture.
What do you love doing in your time off:
Recharging all my gauges of life, gym, running, reading books, listening to music and podcasts.
Jarrod Raynard
Project Delivery Leader
Best part of any project:
The opportunity to create massive value and executing relentlessly to achieve it.
One thing I always have to get right:
Planning and preparation.
How do you think Ten10 is different from other companies?
Ten10 moves fast, always a good sign when a business moves with intention. The core values are not just “words on a wall” but guiding principles to live out each day, plus a strong culture that sets you up to win.
What do you love doing in your time off?
Family walks, outings or just wind down time at home with my wife and two daughters. Breathwork to destress and a good ol’ South African braai with mates!
Jade Moolman
Business Development Leader
What I do in my spare time: I am a mum to a vibrant little four year old, which means I don’t have much spare time that doesn’t involve making forts, doing nails or baking cupcakes. But when I do manage to break away I enjoy hiking, writing, Pilates and I can also play a few pretty mean sets on the drums.
The best part of any project: For me personally it’s the win. Winning the project and then equally delivering on what was promised and expected by the client. I enjoy working with my team to achieve that client satisfaction and knowing that our brand has delivered and won.
I wanted to work at Ten10 because: From the start Ten10 has shown their forward thinking business approach focused around operational excellence and efficiency. As a sales individual, working for a brand that aims to deliver at all costs is refreshing. Ben has a great vision for the company, and this comes across through everything Ten10 does, I wanted to be a part of that future success.
Ingrid Nicolson
Projects Supervisor
What skills are required for you to do your job correctly?
Effective communication and problem solving to ensure project deliverables are met.
The best part of any project is when we get to see the planning and preparation created by a well organised and harmonious team.
I wanted to work at Ten10 because of how the company pays particular interest to the culture here. They take the time to consider how individuals’ skills will work together as a group.
Taylor Bignall
Projects Coordinator
The best part of any project is not just the outcome but the steps it takes to get there. I love seeing projects come together successfully.
How is Ten10 different from other companies?
Company culture is important, and it’s something Ten10 do well. Being a great place to work is the difference between being a good company and a great company.
What do you love doing in your time off?
Simply taking some time out to just switch off and relax.
David Queiroz
Senior Team Leader
Ten10 is different from other companies because of our planning, communication, and persistent focus on the safety of employees and customers.
What do you love doing in your time off?
Training at the gym, singing, playing some instruments, and reading.
Do you have any unique achievements in life that you are proud of?
My wife and daughter – family is important!
Israel Inacio
Senior Team Leader
Jose Garcia
Senior Team Leader
What skills are required for you to do your job correctly?
An attitude to improve always. You need a mindset to keep specialist training in order to deliver the very best result on all the different jobs.
The best part of any project is when you’ve finished the job exactly according to the plan.
What do you love doing in your time off?
Spending quality time with family and friends.
Luciano De Oliveria
Senior Team Leader
What are your goals for the work at Ten10?
To achieve all the project objectives efficiently and safely.
The one thing I always want to get right is making sure we have done a great job and met the customers’ expectations.
What skills are required for you to do your job correctly?
Focus, patience and communication.
Nicolo Ravago
Senior Team Leader
The best part of any project is being safe all the time and working hard to meet the client’s expectation.
I love it at work when I know everyone is looking out for each other, when we’re not just ‘working’ but really enjoying it. Working here has really taught me the importance of a good quality service – to value the work and the satisfaction the client has in both how we work and the results we deliver.
During my time off I spend my valuable time to improve myself physically, emotionally, and spiritually.
Our values
Some companies will set and forget their principles, giving little thought to important ethics that should drive their work. Not us – we live and breathe our values. The four central statements below inform every aspect of our operation. Each is expected within the daily work of every Ten10 team member.
Safety Excellence
We are a small company with big company systems.
Teamwork
We don’t look up to the boss or down to the gutter cleaner.
Ownership
Ten10 all the time
Environmental Policy
TEN10 Group Ltd is committed to minimising the impact of its activities on the Environment and providing a safe and healthy work environment for all personnel, contractors, sub-contractors, and visitors to the company’s sites.
This policy is supported by TEN10 Group Ltd management and is communicated as appropriate to our employees, all our stakeholders, subcontractors, visitors, local communities, and other personnel on or in the vicinity of our sites.
The key points of its strategy to achieve this are:
- Meeting compliance requirements with all applicable legislation, consents and regulations that apply to our company and work sites, and conform to the requirements of ISO 14001 Standard.
- Adhere to all relevant requirements including, but not limited to, industry codes of practice, AS/NZ national standards or equivalent and guidelines.
- Monitoring and reviewing objectives and targets to continually improve and review our environmental performance and documentation to create an effective Environmental Management system.
- Protect the environment and prevent pollution.
- Reduce consumption of natural resources by efficient use of water, energy, and other natural
resources. - The segregation and disposal of waste in a responsible manner.
- Provide training for our employees to ensure they have appropriate knowledge on how to
reduce their and our impact on the environment. - Offering a range of environmentally certified products for our customers namely low VOC,
Environmental Choice and recyclable products. - Make purchasing decisions in line with our commitment to reduce our environmental impact
and to ensure continual improvement. - Promote a system of continuous improvement, including at least an annual review of policies
and procedures.
TEN10 Quality Policy
We have established a company-wide culture dedicated to providing the highest quality services.
Our team is committed to their work and has a strong level of technical expertise to craft a superior range of services that achieve complete client satisfaction.
We will continuously improve our Quality Management System, planning and implementing the changes that may be necessary.
Our commitments are:
- Services must conform with all contractual requirements specified by the client;
- Services must align with the relevant technical standards and statutory regulations; and
- Client’s satisfaction must be on focus continuously.
The objectives we will pursue to satisfy this commitment are:
- Monitor the quality throughout the execution of our services, by establishing inspections to check the meeting of requirements;
- Encourage the team to deliver the highest quality standards by minimising reworks;
- Ensure suppliers and subcontractors are competent for work and understand the project requirements; and
- Provide staff with adequate advice, information, education, training and suitable supervision.
We count on staff full support to this policy and the commitment to providing services that meet or exceed the expectations and needs of our clients.
Health & Safety Policy
Ten10 Management is committed to provide a Healthy and safe work environment for all our employees, subcontractors, suppliers and visitors to our facility or our workplaces.
Our commitment is:
- To sustain a healthy and safe work environment, preventing incidents that could cause injury
or ill health to employees, contractors, subcontractors or any other person; - To eliminate or minimise all hazards, reducing the risks associated with them;
- To have the processes necessary for staff consultation and participation;
- To conform with all international standards such as ISO 45001:2018;
- To continuously improve our health & Safety Management Systems; and
- To complying with NZ Health & Safety at Work Act 2015 and legal requirements and other
requisites.
To achieve these, we will:
- Accurately report and record specific safety information;
- Actively promote employees’ involvement in health and safety matters;
- Provide information, supervision and training, when required; and
- Insist that safe work methods are used at all times.
As individuals we all must:
- Practice safe work methods, instructions and rules;
- Be active in promoting a safe workplace;
- Report any unsafe conditions and equipment;
- Report all accidents and near miss incidents;
- Wear protective clothing relevant to the place of work; and
- Ensure no action or inaction will cause harm to any other person.
